Our customer care team is available during our office hours, Monday to Friday, from 9 AM to 5 PM PST.

Our customer care team is available during our office hours, Monday to Friday, from 9 AM to 5 PM PST. If you have inquiries or need assistance, feel free to contact us at support@elegatto.com during these hours, and we&apos;ll be happy to help. Additionally, you can visit our <a href="https://elegatto.com/pages/faq" rel="noopener noreferrer" target="_blank">FAQ</a> page for more information or guidance.

What are Elegatto's Hours of Operation?

We strive to address your inquiries within 24 business hours. Our team is committed to providing timely responses during our office hours, Monday to Friday, from 9 AM to 5 PM PST.

We strive to address your inquiries within 24 business hours. Our team is committed to providing timely responses during our office hours, Monday to Friday, from 9 AM to 5 PM PST. You can reach out to us at support@elegatto.com, and we aim to respond as quickly as possible. For more immediate assistance, please check our FAQ page, as it may contain answers to commonly asked questions.

How long does it take to receive a response to my inquiry?

To stay updated on restocks and the latest product releases, we recommend subscribing to our newsletter.

To stay updated on restocks and the latest product releases, we recommend subscribing to our newsletter. By signing up, you&apos;ll receive timely notifications about restocked items, exclusive promotions, and other exciting news. Additionally, you can follow us on our social media channels for real-time updates and announcements. Stay connected with us on Instagram and Facebook to be the first to know about restocks and new arrivals.

How can I stay informed about restocks?

contact our Customer Care team at support@elegatto.com during our office hours: Monday - Friday, 9 AM - 5 PM PST.

For additional information, please visit our FAQ page or contact our Customer Care team at support@elegatto.com during our office hours: Monday - Friday, 9 AM - 5 PM PST.

How can I contact Customer Care?

You are more than welcome to apply a promo code OR Store Credit at checkout.

You are more than welcome to apply a promo code OR Store Credit at checkout. However, only one unique code can be used per order per account. Codes are not valid for multiple use. We encourage you to sign up for our newsletter, as you will be one of the first to receive information on promo codes, sales, and more!

Promo Codes

Unsure about what size you should get? No worries! We have a Measuring Guide that can be found under each product photo.

Unsure about what size you should get? No worries! We have a <a href="https://elegatto.com/pages/size-guide" rel="noopener noreferrer" target="_blank">Size Guide</a> page. If you have any questions regarding sizing, please send an email to support@elegatto.com before purchasing, as once an order is placed, we cannot make any further changes.

Sizing

Elegatto Hours of Operation
Monday - Friday: 9 am-5 pm PST
All messages are typically responded to within 24 to 48 business hours

Elegatto

Find information on customer care, response times, restock updates, operational hours, and handling damaged or broken items.

Miscellaneous

How do I address issues with damaged or broken items?

Can I change my order details after placing an order through Instagram or Facebook?

Can I make any changes to my order once it has been placed?

Can I select my preferred currency on your website?

I entered the wrong address

Why am I being asked for my TAX ID?

Orders

What if I lost the the pin of my shackle?

How does sizing work for Elegatto bracelets?

Are Elegatto bracelets water-resistant?

Can I shower with my Elegatto bracelet?