Elegatto Hours of Operation
Monday - Friday: 9 am-5 pm PST
All messages are typically responded to within 24 to 48 business hours

Elegatto

<p><style type="text/css" id="isPasted"></style></p><p id="isPasted">We understand that sometimes things might need adjusting after placing an order, but unfortunately, once it&apos;s been confirmed, it&apos;s challenging for us to make changes, especially if the order was placed through Instagram or Facebook. Our shipping process is fast and automated, and our turnaround time is quick which makes order changes difficult to accommodate.</p><p>We get that mistakes happen, so we recommend double-checking all your order details before checking out. If you do have specific concerns or need some assistance, our Customer Care team is here to assist you at <a data-fr-linked="true" href="mailto:support@elegatto.com">support@elegatto.com</a>.</p>

Unfortunately, we are unable to accommodate changes to order details once an order is placed, especially if it was initiated through Instagram or Facebook. Our shipping process is fast and automated, and our quick turnaround time makes it difficult to make alterations once an order is confirmed.

We recommend carefully reviewing your order details before finalizing your purchase. If you have specific concerns or need assistance, please contact our Customer Care team at support@elegatto.com. While we cannot guarantee order modifications, our team will do their best to assist you within the constraints of our processing time. Thank you for your understanding.

Can I change my order details after placing an order through Instagram or Facebook?

Orders

How do I address issues with damaged or broken items?

Can I make any changes to my order once it has been placed?

Can I select my preferred currency on your website?

I entered the wrong address

Why am I being asked for my TAX ID?

What if I lost the the pin of my shackle?

How does sizing work for Elegatto bracelets?

Are Elegatto bracelets water-resistant?

Can I shower with my Elegatto bracelet?

How do I maintain my bracelet?

Products

How can I initiate a return or exchange?

How does the prepaid return label process work?

Can I get a refund for a Sale Item?

Can I return items after 30 days?

Are there items that cannot be returned?

Is there an Extended Return Policy for holidays?

Does Elegatto offer refunds for returns?

What is the eligibility criteria for exchanges?

How can I initiate a return for an exchange or store credit?

What is the policy for Mystery Boxes?

Is there a time limit for returning items?

Do you offer free returns?

Can international orders be exchanged?

Have you received my return? When will I receive my mending solution?

Returns and Exchanges

What is the expected shipping time for my order?

How long does it take for my order to be shipped?

How will I know when my order has been shipped?

Do you ship internationally?

Are there shipping options available for faster delivery?

What happens if my international order is delayed or lost?

How can I track my order?

Can I change my shipping address after placing an order?

What is Elegatto's policy on customs taxes and duties?

Do you provide tracking for all orders?

What are the shipping options for domestic orders?

How are international shipping costs calculated?

What if my order is marked as undeliverable or has an incomplete address?

What information is required for international shipping?

What does Delivered Duties Paid (DDP) mean for international shipments?

What if the package is returned, abandoned, or marked undeliverable due to customs issues?

Can I change my order details after placing an order through Instagram or Facebook?Updated a year ago