Please send us an email at support@elegatto.com, and we'll assist in resolving the issue promptly.

<p id="isPasted">Issues with damaged or broken items should be reported to us within a reasonable timeframe after receiving the order.&#xA0;</p><p>Please send us an email at <a data-fr-linked="true" href="mailto:support@elegatto.com"><span style="color: rgb(0, 0, 0);"><strong>support@elegatto.com</strong></span></a>, and we&apos;ll assist in resolving the issue promptly.</p>

How do I address issues with damaged or broken items?

We recommend carefully reviewing your order details before finalizing your purchase.

<p><style type="text/css" id="isPasted"></style></p><p id="isPasted">We understand that sometimes things might need adjusting after placing an order, but unfortunately, once it&apos;s been confirmed, it&apos;s challenging for us to make changes, especially if the order was placed through Instagram or Facebook. Our shipping process is fast and automated, and our turnaround time is quick which makes order changes difficult to accommodate.</p><p>We get that mistakes happen, so we recommend double-checking all your order details before checking out. If you do have specific concerns or need some assistance, our Customer Care team is here to assist you at <a data-fr-linked="true" href="mailto:support@elegatto.com">support@elegatto.com</a>.</p>

Can I change my order details after placing an order through Instagram or Facebook?

We are unable to accommodate any changes as we like to prepare your order for shipment soon after the order has been confirmed.

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style>We are unable to accommodate any changes as we like to prepare your order for shipment soon after the order has been confirmed. Our shipping is fast and automated; therefore, our quick turnaround time makes it difficult to alter orders. We do apologize and appreciate your understanding.<br><br>Please review your order carefully before confirming the purchase to ensure that all details, including items, quantities, and shipping information, are accurate. If you have specific concerns or issues, please contact our Customer Care team at <strong>support@elegatto.com</strong>. While we cannot guarantee changes, our team will do their best to assist you within the constraints of our processing time. Thank you for your understanding.</p>

Can I make any changes to my order once it has been placed?

Yes, you can select your preferred currency on our website.  During checkout, the amount charged in U.S. currency will automatically be converted to your selected currency using the same-day exchange rates. This ensures that you'll see accurate curre

<p><style type="text/css" id="isPasted"></style> Yes, you can select your preferred currency on our website.  During checkout, the amount charged in U.S. currency will automatically be converted to your selected currency using the same-day exchange rates. This ensures that you&apos;ll see accurate currency conversion rates.</p>

Can I select my preferred currency on your website?

Ensuring your shipping address is accurate is important for a smooth delivery experience. Just a gentle reminder: we're only able to make adjustments to addresses within a short window after your order is placed, so please double-check before checkin

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style></p><p id="isPasted">Ensuring your shipping address is accurate is important for a smooth delivery experience. Just a gentle reminder: we&apos;re only able to make adjustments to addresses within a short window after your order is placed, so please double-check before checking out your order. Unfortunately, this doesn&apos;t apply to orders made through Instagram or Facebook.</p><p>Make sure to include all the details, like apartment/suite numbers or gate codes, to help our courier partners get your package to you on time. If the address isn&apos;t complete, we cannot guarantee a smooth delivery of your order.</p><p>If you do need to update your address, please reach out to our Customer Care Team, and we&apos;ll do our best to help, but since we move pretty quickly to get your orders out, we can&apos;t guarantee that the shipping address can still be modified.</p><p>Once your package is with the courier, they&apos;ll be the go-to for any questions about delivery. Once it&apos;s out of our hands, we can&apos;t be held liable for lost, stolen, or damaged orders.</p>

I entered the wrong address

We may request your TAX ID for international shipments due to customs and import regulations. Providing your TAX ID helps facilitate the customs clearance process, and it may be required by authorities in the destination country.This information is e

<p><style type="text/css" id="isPasted"></style>We may request your TAX ID for international shipments due to customs and import regulations. Providing your TAX ID helps facilitate the customs clearance process, and it may be required by authorities in the destination country.<br><br>This information is essential for the accurate assessment of customs duties, taxes, or other import charges associated with your order. Rest assured that your TAX ID is handled securely and used solely for customs clearance purposes. If you have concerns or questions about providing your TAX ID, please reach out to our Customer Care team for assistance at <strong>support@elegatto.com</strong>.</p>

Why am I being asked for my TAX ID?

Elegatto Hours of Operation
Monday - Friday: 9 am-5 pm PST
All messages are typically responded to within 24 to 48 business hours

Elegatto

Get guidance on placing orders, modifying details, and addressing concerns related to lost pins or TAX ID requirements.

Orders

Get guidance on placing orders, modifying details, and addressing concerns related to TAX ID requirements.

What if I lost the the pin of my shackle?

How does sizing work for Elegatto bracelets?

Are Elegatto bracelets water-resistant?

Can I shower with my Elegatto bracelet?

How do I maintain my bracelet?

Products

How can I initiate a return or exchange?