How can I initiate a return or exchange?Updated a year ago

To initiate a return or exchange, please follow these steps:

• Visit our Elegatto Returns Center to start the process.
• Submit a formal request for approval before sending any items back to us.
• If approved, return the item(s) within 7 business days from the approval date.
• Ensure items are unworn, free from damage, and meet our return criteria.
  
  *Please note that clearance items are final sale and not eligible for returns or exchanges.