How can I initiate a return or exchange?
To initiate a return or exchange, please follow these steps:
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Returns and Exchanges
Learn about Elegatto's return and exchange policies, covering eligibility criteria, timelines, and specific items covered.
How does the prepaid return label process work?
If a prepaid return label is requested and used for an exchange, an invoice for return label costs will be sent. This invoice must be paid before the exchange item is shipped. Kindly check your email, including Spam and Junk folders, for the invoice.
Can I get a refund for a Sale Item?
Sale items can be returned for Store Credit or exchanged for the same style; however, they aren’t eligible for a refund to the original payment method.
Can I return items after 30 days?
We're here to ensure your satisfaction with every purchase, which is why we've implemented a 30-day return policy. If you're considering a return or exchange, simply submit your request within 30 days from the date of delivery using our hassle-free E
Are there items that cannot be returned?
Yes, certain items are non-returnable. Clearance items are final sales and not eligible for returns or exchanges. Mystery Boxes also do not qualify for a refund and must be sent back in the completed set received; individual items from Mystery Boxes
Is there an Extended Return Policy for holidays?
We allow returns for up to 30 days from the date of delivery. However, we do not offer an Extended Return Policy for holidays. We highly encourage you to open a case at our Returns Portal as soon as possible.
Does Elegatto offer refunds for returns?
Items are eligible for return and refund to the original payment methods. Please note that sale items can only be returned for store credit or exchanged for the same style.
What is the eligibility criteria for exchanges?
For exchanges, items must be in their original, unworn condition and free from any damage. Please keep in mind that clearance items are considered final sale and are not eligible for returns or exchanges.
How can I initiate a return for an exchange or store credit?
You have the option to return your order for an exchange or store credit within 30 days from the date of delivery by utilizing our Elegatto Returns Center. Before sending any items back, please ensure to submit a formal request for approval.
What is the policy for Mystery Boxes?
Mystery Boxes do not qualify for a refund and must be sent back in the completed set received. Items received in a Mystery Box cannot be sent back for individual exchanges.
Is there a time limit for returning items?
We kindly ask that you return the item(s) within 7 business days from the date of return approval. Items sent beyond this timeframe can only be processed for partial store credit.
Do you offer free returns?
As a small independent company, we are happy to send out the exchange order free of charge with standard USPS First Class Shipping (domestic only), however, we are currently unable to offer free returns.
Can international orders be exchanged?
Yes, international orders are indeed eligible for exchanges. However, please note that customers are responsible for covering the shipping costs associated with returning the item(s) for exchange. This means that the customer will need to arrange and
Have you received my return? When will I receive my mending solution?
Please allow 3 business days after delivery for us to process your return/exchange. This excludes all weekends and holidays. Once your return has been physically processed, a confirmation email will be sent. If you have not received a confirmation em