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Monday - Friday: 9 am-5 pm PST
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Elegatto

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For exchanges, items must be in their original, unworn condition and free from any damage. Please keep in mind that clearance items are considered final sale and are not eligible for returns or exchanges.

What is the eligibility criteria for exchanges?

Returns and Exchanges

How do I address issues with damaged or broken items?

Can I change my order details after placing an order through Instagram or Facebook?

Can I make any changes to my order once it has been placed?

Can I select my preferred currency on your website?

I entered the wrong address

Why am I being asked for my TAX ID?

Orders

What if I lost the the pin of my shackle?

How does sizing work for Elegatto bracelets?

Are Elegatto bracelets water-resistant?

Can I shower with my Elegatto bracelet?

How do I maintain my bracelet?

Products

How can I initiate a return or exchange?

How does the prepaid return label process work?

Can I get a refund for a Sale Item?

Can I return items after 30 days?

Are there items that cannot be returned?

Is there an Extended Return Policy for holidays?

Does Elegatto offer refunds for returns?

How can I initiate a return for an exchange or store credit?

What is the policy for Mystery Boxes?

Is there a time limit for returning items?

Do you offer free returns?

Can international orders be exchanged?

Have you received my return? When will I receive my mending solution?

What is the expected shipping time for my order?

How long does it take for my order to be shipped?

How will I know when my order has been shipped?

Do you ship internationally?

Are there shipping options available for faster delivery?

What happens if my international order is delayed or lost?

How can I track my order?

Can I change my shipping address after placing an order?

What is Elegatto's policy on customs taxes and duties?

Do you provide tracking for all orders?

What are the shipping options for domestic orders?

How are international shipping costs calculated?

What if my order is marked as undeliverable or has an incomplete address?

What information is required for international shipping?

What does Delivered Duties Paid (DDP) mean for international shipments?

What if the package is returned, abandoned, or marked undeliverable due to customs issues?

What if I am using a freight forwarding/cargo company?

What if my order has not been delivered?

The free shipping isn’t applying?

What happens if I refuse a package? (International Order)

What should I do if I encounter issues with the delivery of my order?

What is the holiday shipping cut off dates in the US?

Shipping Policy

What are Elegatto's Hours of Operation?

How long does it take to receive a response to my inquiry?

How can I stay informed about restocks?

How can I contact Customer Care?

Promo Codes

Sizing

Miscellaneous

What is the eligibility criteria for exchanges?Updated a year ago