Elegatto Hours of Operation
Monday - Friday: 9 am-5 pm PST
All messages are typically responded to within 24 to 48 business hours

Elegatto

<p><style type="text/css" id="isPasted"></style></p><p id="isPasted">Elegatto processes and hand-picks each order within 2-3 business days, excluding weekends and holidays. We ship from Los Angeles only within the United States. We fulfill international orders using fulfillment centers situated globally. Once your order is shipped, you will receive a secondary shipping confirmation email with the tracking number. Please note that delays may occur, and delivery details are based on the shipping method/courier chosen during checkout.</p><p>For U.S. orders that qualify for free shipping, the following shipping options are available:</p><table><tbody><tr><td style="width: 55.0179%;">USPS First Class</td><td style="width: 44.6237%;"><div style="text-align: center;">2-7 Business Days</div></td></tr><tr><td style="width: 55.0179%;">USPS Priority Mail</td><td style="width: 44.6237%;"><div style="text-align: center;">2-3 Business Days</div></td></tr><tr><td style="width: 55.0179%;">UPS 2nd Day Air</td><td style="width: 44.6237%;"><div style="text-align: center;">2 Business Days</div></td></tr></tbody></table><p id="isPasted">* FREE 2-7 days First Class Mail shipping is applied on all U.S. orders over $50.</p><p>** Express shipping rates may vary depending on the shipping destination.</p><p><br>It&apos;s important to note that all shipping methods are subject to delays, and the provided time frame starts when the chosen carrier picks up the package. We recommend contacting the courier for detailed information on your parcel after it leaves our facility.</p>

Elegatto processes and hand-picks each order within 2-3 business days, excluding weekends and holidays. We ship from Los Angeles only within the United States. We fulfill international orders using fulfillment centers situated globally. Once your ord

What is the expected shipping time for my order?

Shipping Policy

How do I address issues with damaged or broken items?

Can I change my order details after placing an order through Instagram or Facebook?

Can I make any changes to my order once it has been placed?

Can I select my preferred currency on your website?

I entered the wrong address

Why am I being asked for my TAX ID?

Orders

What if I lost the the pin of my shackle?

How does sizing work for Elegatto bracelets?

Are Elegatto bracelets water-resistant?

Can I shower with my Elegatto bracelet?

How do I maintain my bracelet?

Products

How can I initiate a return or exchange?

How does the prepaid return label process work?

Can I get a refund for a Sale Item?

Can I return items after 30 days?

Are there items that cannot be returned?

Is there an Extended Return Policy for holidays?

Does Elegatto offer refunds for returns?

What is the eligibility criteria for exchanges?

How can I initiate a return for an exchange or store credit?

What is the policy for Mystery Boxes?

Is there a time limit for returning items?

Do you offer free returns?

Can international orders be exchanged?

Have you received my return? When will I receive my mending solution?

Returns and Exchanges

How long does it take for my order to be shipped?

How will I know when my order has been shipped?

Do you ship internationally?

Are there shipping options available for faster delivery?

What happens if my international order is delayed or lost?

How can I track my order?

Can I change my shipping address after placing an order?

What is Elegatto's policy on customs taxes and duties?

Do you provide tracking for all orders?

What are the shipping options for domestic orders?

How are international shipping costs calculated?

What if my order is marked as undeliverable or has an incomplete address?

What information is required for international shipping?

What does Delivered Duties Paid (DDP) mean for international shipments?

What if the package is returned, abandoned, or marked undeliverable due to customs issues?

What is the expected shipping time for my order?Updated a year ago