Understand Elegatto's shipping policies, including domestic and international options, shipping times, and other shipping concerns.
Elegatto processes and hand-picks each order within 2-3 business days, excluding weekends and holidays. We ship from Los Angeles only within the United States. We fulfill international orders using fulfillment centers situated globally. Once your ord
Orders are handpicked and shipped within 2-3 business days. We ship from Los Angeles only within the United States and fulfill international orders using fulfillment centers situated globally. Please note that orders are processed and shipped from Mo
You will receive an order confirmation email upon placing your order. Once your order is processed and shipped, a secondary shipping confirmation email containing a tracking number will be sent to your inbox.
Yes, we currently ship to 180 countries. Please note that carriers may utilize local couriers for last-mile delivery.
Yes, express shipping options are available for an additional fee at checkout. Free standard shipping is applied to U.S. orders over $50.
International orders may experience delays due to customs. Tracking updates can take time. If delays persist, you may reach out to us after five business days from the latest tracking update for further assistance. You may also reach out to your loca
Once your order has been processed and shipped, you will receive a secondary shipping confirmation email containing a tracking number. Please allow 24 business hours for the tracking link to update. To track your order, simply click on the provided l
We're only able to make adjustments to addresses within a short window after your order is placed, so please double-check before checking out. However, this doesn't apply to orders made through Instagram or Facebook. Make sure to include all the deta
We do collect customs duties for our customers. As part of our commitment to providing a seamless shopping experience, we handle the customs duties on behalf of our customers to make the process as convenient as possible. If you have any further ques
Yes, Elegatto ensures that all orders are shipped with tracking available. Once your order has been processed and shipped, a secondary shipping confirmation email containing your tracking number will be sent to the email address provided at checkout.
We offer the following domestic shipping options:. Please note that all shipping methods are subject to delays and the provided time frame starts when the chosen carrier picks up the package.
Shipping costs for international orders are calculated based on the delivery address and the weight of the package at the checkout. This ensures that you're charged accurately for shipping to your location.
If an order gets delivered to an incorrect address or is returned to us for an incomplete/undeliverable address, we cannot be held liable for replacing or refunding the order. All address changes must be made in writing via email, however, we cannot
Please provide your full name, first and last name, and complete shipping address in English/Roman letters. Failure to do so may result in the package being returned, and a refund will not be applicable. Depending on your country's regulations, you m
Delivered Duty Paid (DDP) entails a comprehensive delivery arrangement wherein the seller bears full responsibility and expenses associated with transporting goods until they are received or transferred by the buyer at the designated destination port
If a package is returned, abandoned, or marked undeliverable due to customs fees or lack of communication between the buyer and courier, a refund will not be applicable.
If you're shipping to a freight forwarding or cargo company, it's important to note that once the order is marked as delivered to the specified company, we're no longer held liable. For further assistance or inquiries regarding your shipment, we reco
We do apologize that you have yet to receive your order. At times, shipping couriers will mark an item as delivered and proceed to deliver the package in the coming days. If, after contacting the courier, you still require assistance locating your or
We are sorry to hear! We do offer free shipping on U.S. orders only over $50 USD pre-tax. However, please kindly note that the total of the merchandise in your cart must be over $50 USD before taxes and after a promo code has been applied. Internatio
If an international package is refused for any reason, it will not be eligible for any further solutions or assistance from us. Once a package is refused, it will typically be returned to us or disposed of by the shipping carrier. We will not be able
We encourage you to reach out to the chosen courier for further details on the parcel. After the parcel leaves our facility, we are no longer liable for lost, stolen, or damaged orders.
November 14th - USPS First Class Shipping (free shipping). November 21st - USPS Priority Shipping. November 24th - UPS 2day shipping Cut Off Time